Please make sure there is accessible parking near the entrance to your home. Our equipment attaches to the truck.

Condos and Apartments: We have portable equipment that requires an elevator and accessible parking near the entrance. Please alert of building management ahead of time if required. We are unable to services condos that are not accessible and we cannot use underground parking due to height restrictions.


For the best results, please vacuum your carpets and upholstry before we arrive. It is best practice to vacuum regularly between cleaning, not only for the look of the carpet, but also for the health of your home.


We are happy to move furniture like sofas, loveseats, chairs and side tables. Items we are unable to move are beds, large dressers, entertainment stands and treadmills. We suggest you have these moved ahead of time if you would like to have the areas beneath cleaned, otherwise we will clean around them. We are concerned about protecting homeowner’s furniture and carpet from any damage. Problems can occur if furniture is moved incorrectly or the furniture is not all the way off the moisture.


There are many factors that can influence drying time like: ventilation, circulation of air, fabric absorbency etc. Carpets typically take 4-6 hours to dry. It’s best to stay off the carpet and keep the area well ventilated for faster drying times.